Folvio

About the Folvio integration

The Folvio integration creates a ticket for every call that needs follow up, and lets Callmate tell customers the status of an open ticket when they call back.

Key features

• Tickets from calls: Transcript, summary and recording attached.
• Status by phone: Customers hear the status of their ticket without waiting.
• Help center answers: Callmate answers from your published articles.
• Assignment rules: Tickets routed by line, topic or customer.

Get started

In Callmate, open Settings, then Integrations, and choose Folvio. Authorize access and choose which calls should create tickets.

For help, read the Folvio setup guide.