Use case: bills and hold queues
Let it wait on hold
Callmate sits through the hold music, the menus and the transfers, and only bothers you if a person needs to hear from you.
Bills and hold queues
Your place in the queue, kept for you
Callmate presses through the phone menu, waits as long as it takes and gets to work when someone answers. Hold time costs less than talk time.
- Menus
Through the options
It listens and presses the right buttons.
- Hold
As long as it takes
Up to the call length limit you set.
- Alert
When it matters
A notification if security checks need you.
- Chase
Bills and refunds
Disputed charges, refunds and payment plans.
“Our on-call tech used to get woken up for dripping taps. Now the phone only rings for real emergencies, and every other call is a work order by morning.”
Halvik Property GroupRead the storyDetails
The details that make it work
- Half-rate hold
- Hold time counts at half rate against your plan hours: the AI is idle, but the phone line is still open.
- Security checks
- Callmate hands over to you for passwords and security questions.
- Retries
- Line closed or too busy? It tries again at a better time.
- Reference numbers
- Saved to the task, ready for the next call.
- Credited to Tom's account
- £74.20
After a bill based on an estimated reading.
- On hold, while Tom worked
- 38min
He didn't hear a second of the music.
- Taken from his hours
- 19min
Hold time counts at half rate.
FAQ
Questions about bills and hold queues
Visit the help centerWill it pass security checks for me?
No. Callmate never reads out passwords or card details. It asks you to join for those steps.
How long will it wait?
As long as you allow. Set a maximum call length per agent or per task.
Do I pay for hold time?
Hold time counts at half rate against your plan hours, so a 40-minute hold uses 20 minutes.
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Hear it on your calls
Get the app, run a test call and hand over your first job. 2½ hours free in your first 30 days, no card needed.