How Selvo Dental cut no-shows by a third across nine clinics

Every chair, filled

Calls on hold, chairs empty

Selvo's front desks checked in patients, took payments and answered the phone at the same time. At 8 am there were often ten callers on hold, while two chairs sat empty because of no-shows.

Confirmations and recalls on autopilot

Callmate confirms every appointment the evening before by call or text, and when a patient cancels it calls the waitlist until the slot is filled. Between those calls it works through the recall list, booking overdue cleanings into open hygiene time.

Clinical questions stay clinical

Callmate is set up to book, confirm and answer practical questions only. Anything clinical goes straight to the clinic team, and emergencies are told to call emergency services.

The front desks now spend their time with patients in the room, and the schedule is fuller than it has ever been.