Features
You're always in control
Every call is live in the app. Listen in, read along, whisper instructions to Callmate, or take the call yourself.
Step in
Hands off, never out of the loop
Callmate tells you when it needs you, and you can step in any time you like. The person on the other end only hears what you want them to hear.
- Listen
Live audio
Hear the call as it happens, with your microphone muted.
- Read
Live transcript
Follow every word on screen when you can't listen.
- Guide
Private notes
Type or say a hint, like "ask for a Tuesday", and only Callmate hears it.
- Take over
One tap
Join, mute, take over or hang up, whenever you choose.
“Seven out of ten calls were people asking if their car was ready. Callmate answers those from our shop system, and my advisors are back on the floor.”
Tessly CollisionRead the storyDetails
The details that make it work
- Ask first
- Callmate stops and asks before it spends money, shares details or agrees to anything you haven't approved.
- Alerts when needed
- A notification when a person answers after a long hold, or when Callmate needs a decision.
- Stop means stop
- Tap stop or say stop and Callmate ends the call and the task. It doesn't carry on in the background.
- Honest results
- Callmate never reports success it didn't get. Unfinished work is marked as unfinished.
FAQ
Questions about step in
Visit the help centerWill the other person hear me listening?
No. Listening is silent until you choose to join or take over.
What happens when I take over?
Callmate hands the call to you and keeps writing the transcript, so the summary still includes your part.
Can I stop a task halfway?
Yes. Cancelling stops the call, any retries and any follow-ups for that task.
Features
Keep exploring
Calls for youCalls businesses for you, gets through the phone menu, waits on hold and gets the job done.
Explore
AnsweringAnswers incoming and missed calls, screens spam, takes voicemail and flags what's urgent.
Explore
Tasks and historyGroup calls into tasks, compare the answers and find any call again by what was said.
Explore
Hear it on your calls
Get the app, run a test call and hand over your first job. 2½ hours free in your first 30 days, no card needed.