Callmate status

Live health of calls, speech, voices and the Callmate apps. Updated every 30 seconds from test calls in every region.

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All systems operational

Test calls placed from 3 regions, 30 seconds ago

Maintenance

Nov 8, 02:00 to 03:00 UTC

Recording storage upgrade in the EU region

Call recordings in the EU region may take up to ten minutes to appear in the app. Calls and summaries keep running.

Uptime

Uptime over the last 90 days

No downtime
Degraded performance
Outage

Calls

Answering
99.998% uptime
30 days ago90 days agoToday
Calls for you
99.994% uptime
30 days ago90 days agoToday
Step in and take over
99.991% uptime
30 days ago90 days agoToday
Speech and voices
99.996% uptime
30 days ago90 days agoToday

Platform

iPhone and Android apps
99.997% uptime
30 days ago90 days agoToday
Notifications
99.995% uptime
30 days ago90 days agoToday
Connected accounts
99.989% uptime
30 days ago90 days agoToday

Messaging

SMS confirmations
99.982% uptime
30 days ago90 days agoToday
Email summaries
99.999% uptime
30 days ago90 days agoToday
Team chat
99.996% uptime
30 days ago90 days agoToday

Regions

Call latency by region

Median time to pick up, to reply after the other person stops speaking, and to hand you the call when you take over, over the last hour.

UK, pickup640 ms
UK, response410 ms
UK, take over900 ms
EU West, pickup720 ms
EU West, response450 ms
EU West, take over1.1 s
US East, pickup690 ms
US East, response430 ms
US East, take over1.0 s

Incidents

Past incidents

Nov 2
No incidents reported.
Nov 1
No incidents reported.
Oct 31
No incidents reported.
Oct 30
Delayed call alerts on some Android phones
1. Resolved14:42 UTC
  Alerts are delivering normally. Every delayed alert was delivered, the longest after 4 minutes.
2. Monitoring14:18 UTC
  Alerts now route through our backup notification path. We are watching delivery times.
3. Identified13:57 UTC
  A notification provider is delaying high-priority alerts to some Android devices.
4. Investigating13:49 UTC
  Some urgent call alerts are arriving late. Calls and summaries are not affected.
Oct 29
No incidents reported.
Oct 28
No incidents reported.
Oct 27
No incidents reported.
Oct 21
Slow summaries in the app
1. Resolved16:20 UTC
  A queue backlog delayed summaries appearing in the app by up to 20 minutes. Calls ran normally throughout.
2. Investigating15:52 UTC
  We are looking into delays in call summaries appearing in the app.