How Halvik Property Group covers 3,400 units after hours without an answering service

After hours, handled

Every call woke someone up

Halvik's answering service took a message for every call and passed most of them to the on-call technician, because it could not tell a burst pipe from a dripping tap. On a bad night the technician took fifteen calls and fixed two problems.

Rules written per building

Halvik's operations lead wrote emergency rules in plain words for each building type. Callmate follows them on every call, asks the safety questions the team chose, and rings the on-call rota live only when it should. Everything else becomes a work order, with the tenant asked for photos by text.

Neighbours and owners informed

When a leak affects the unit below, Callmate texts that tenant too, and every incident appears in the owner's weekly report.

Technicians now sleep through most nights on call, and residents get a person on the line within seconds when it really matters.