How Tessly Collision cut status calls by 71% across five shops

Advisors back on the floor

Where is my car

Collision repairs take days or weeks, and customers call often. At Tessly, advisors answered more than 1,500 status calls a month, most of them while trying to write estimates or talk to adjusters.

Answers from the repair order

Callmate connects to Tessly's shop management system and answers status calls with the real stage of the repair, parts on order and the promised date. When a date slips, Callmate calls the customer first, so the second call never happens.

One number, five shops

Customers call one brand number. Callmate routes them to the right shop by their repair order or their location, in English or Spanish.

Advisors now spend their phone time on estimates and insurers, and the shops book more work each week.