How Corvane Heating & Air booked 38% more jobs in its first peak season

Every heat wave, answered

A phone that rang off the hook

On the first 95 degree day of summer, Corvane's two dispatchers would face more than 400 calls. Whoever was on hold for more than a minute hung up and called the next company in the search results. The owner knew every missed call was a job, but hiring seasonal staff for six weeks a year never worked.

A dispatcher that never gets busy

Corvane forwarded its main line to Callmate whenever both dispatchers are on calls, and all night. Callmate learned the price book, the service zones and which technicians handle commercial units. It books straight into Tervani, texts the customer a confirmation and sends the technician the notes.

Selling the plan on every call

Callmate offers the maintenance plan to every caller who qualifies, with the script the best dispatcher used. Attach rates more than doubled, and the plan now funds the slow months.

Today the dispatchers spend their time on scheduling problems and upset customers, and Callmate handles the rest.