GuidesSep 30, 2026
After-hours calls without waking anyone up
Most after-hours calls can wait until morning. Here is how to decide which ones cannot, and how to route them.
Team
Head of Customer Success
Carmen Vidal
Carmen Vidal leads onboarding and support. She spent six years as a dispatcher and office manager for a plumbing company, so she knows exactly what a Monday morning sounds like at a busy front desk.
About
Her team sets up Callmate with new customers, writes the industry call scripts and reviews flagged calls every day. Most of the questions Callmate asks on a booking call started as a note in one of Carmen's spreadsheets.