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Paula Herrera
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Speech Research Lead

Paula Herrera

Paula Herrera leads speech research at Callmate. Her team works on turn taking, interruptions, accents and noisy lines, the parts of a phone call that make an AI sound either natural or robotic.

About

She holds a PhD in computational linguistics and previously built speech recognition for call centers in Spanish and Portuguese. Callmate's bilingual answering came out of her first project on the team.

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Posts by Paula

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Call recording consent, state by state
ComplianceAug 5, 2026

Call recording consent, state by state

Recording calls is useful and usually legal, if you get consent right. Here is what to know before you turn it on.